Our Privacy Principles
We will look after any personal information that you share with us.
This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.
You can be confident that:
We only use personal information in the ways we need to and that is expected of us.
We would only use your personal information if you have previously told us that’s okay.
We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will respected straight away.
We will never release your information to organisations outside My Mental Health for their marketing purposes.
We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable
We take all reasonable care to safeguard your personal information through security policies and secure business processes.
How we collect personal information about you
We may collect personal information from you when you interact with My Mental Health. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, ask a question about mental health, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And, this may be when you email us, go onto our website, or in person.
What information do we collect?
The personal information we collect might include your contact details such as name, date of birth, email address, postal address and telephone number, as well as information you provide in any correspondence between us.
We may also collect health information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.
We also gather general information about the use of our websites, such as which pages users visit most often. We may also track which pages users visit when they click on links in My Mental Health emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
Cookie is a name for a small file, usually of letters and numbers, which is download onto your device, like your computer, mobile phone or table when you visit a website.
They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.
The cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use all four categories of cookies:
Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.
Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
No cookies, please
You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.
How do we use personal information?
We may use your personal information to:
Provide you with the important advice and support you’ve asked us for;
Improve your experience with us. We may use your information to enhance the service that we provide, to fulfil your requests, to improve our information and communications, or to personalise the website to better suit your needs;
Provide you with information about our plans. This may be letting you know about new projects or services that we hope will be useful and interesting to you; of course, we will only do this with your consent and you can change your mind and remove or add your consent at any time by contacting us;
We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).
A special note about the Sensitive Information we hold
If you contact us at My Mental Health through any means, you may choose to provide details of a sensitive nature.
We only use it for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, children contacting us and sharing serious issues.
Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.
Who sees your personal information?
The personal information we collect about you will be used by our staff (and volunteers) in My Mental Health so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.
This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.